Account Recovery Without a Saved Key

Saving your Recovery Key during account creation is critical; losing it may prevent permanent access to your account.

• If you forgot or did not initially save the Recovery Key, you can export a private key from the app:
• Go to Account Settings
• Click Export under “Export Private Key”
• Enter your password
• If you have been logged out without a saved Recovery Key, access to your account is permanently lost.

Certificate Claiming Issues

If participants experience difficulties claiming a certificate or badge:

• Ensure your Certifika account was created using the email address associated with your event registration.
• If your email needs updating, contact your event organizer to correct the information.
• Confirm that the claim period is active.
• Check that your Certifika app is updated to the latest version.

For event owners:

• Ensure participants provided the same email address they used to create their Certifika account.
• Check if the claim period is active and the event has been properly set up in the console.

QR Code Scanning Problems

If a QR code does not scan properly:

• When claiming a certificate, only Certifika’s in-app QR scanner can be used.
• Make sure the QR code is clear, unblurred, and fully visible.
• Request a soft copy of the Event QR from the event owner and upload the QR through Certifika’s in-app QR scanner.
• Confirm that your certificate or badge is still valid and claimable.

Deleting a Certifika Account

To delete your account: In the Certifika app, go to Account Settings and find the Delete this Account button.